Shipping policy

Last updated: 24 October 2026

Digital delivery only

Katara Connect sells eSIM data plans, which are delivered digitally. Nothing is posted, there is no physical SIM card, and there is no delivery charge.

How you receive your eSIM

After you pay, you'll get an order confirmation email. This confirms your payment only.
Your eSIM arrives in a separate email from "Kaya at Katara Connect" (orders@kataraconnect.com). It contains your QR code, a one-tap install link and step-by-step instructions. It usually arrives within a few minutes.

Please make sure the email address you enter at checkout is correct, as that's where we send your eSIM.

Haven't received it?

If your eSIM email hasn't arrived within 30 minutes, check your spam, junk or promotions folder. If it's not there, email support@kataraconnect.com with your order number and we'll resend it. If we can't issue your eSIM, we'll refund you in full.

When to install and when your plan starts

You can install your eSIM any time before the "install before" date shown in your eSIM email. We recommend installing at home on Wi-Fi before you travel. Your plan's days start when the eSIM first connects to a network in a country your plan covers, unless the plan page says it starts when you install it.

Where we deliver

We deliver by email to customers in every country offered at checkout. Each plan works in the destination or destinations listed on its plan page.

Questions

Email support@kataraconnect.com or chat with Kaya, our AI travel assistant, on any page of our website. See also our Refund Policy.