Terms of service

Last updated: 24 October 2026

These Terms apply when you use kataraconnect.com, kataraconnect.com.au, kataraconnect.co.nz or kataraconnect.co.uk, or buy an eSIM data plan from us. Katara Connect is proudly operated by Katara Group Pty Ltd (ABN 16 646 337 313), Level 5, 490 Northbourne Avenue, Dickson ACT 2602, Australia ("we", "us", "our"). By placing an order you agree to these Terms.

1. What we sell

We sell prepaid eSIM data plans for travel. Plans are supplied through our network partners and use local mobile networks in each destination. Each plan page shows the destination or destinations covered, the data allowance, how long the plan lasts, the networks used, and whether top-ups and hotspot are available. Plans are for mobile data only unless the plan page says otherwise.

2. Your phone

You need a phone or device that supports eSIM and is not locked to one carrier. Please check yours on our compatibility page before you buy. We can't refund an installed eSIM that doesn't work because the device doesn't support eSIM or is locked.

3. Prices and payment

Prices are shown in the currency of the site you're using. Prices on kataraconnect.com.au include GST. On our other sites, any applicable taxes are shown at checkout. Payment is taken in full when you order. We may refuse or cancel an order we reasonably believe is fraudulent, and we'll refund any payment for an order we cancel.

4. Delivery

Your eSIM is delivered by email, usually within a few minutes of payment. See our Delivery Policy. An eSIM is treated as delivered once its details have been sent to the email address you gave at checkout.

5. Installing and using your plan

• Install your eSIM before the "install before" date in your eSIM email. Each eSIM can usually be installed only once, so keep it on your phone until your trip is over.
• Your plan's days start when the eSIM first connects to a network in a country your plan covers, unless the plan page says it starts on installation.
• When your data or days run out, the plan stops. Daily plans slow down once you've used that day's high-speed data, as shown on the plan page.
• Where a plan supports top-ups, you can add data before the plan ends. Top-ups are subject to the limits shown when you buy them.

6. Coverage and service

Coverage, speed and availability depend on local networks and can vary with location, congestion, weather and your device. Some networks restrict hotspot use or certain services, and some countries limit access to particular websites or apps. We're not responsible for restrictions or shutdowns imposed by governments or networks.

7. Fair and lawful use

You must not use a plan for anything unlawful, resell or share eSIM details, or tamper with QR codes or activation data. We may suspend a plan where we reasonably suspect fraud or misuse.

8. Refunds

Refunds are covered by our Refund Policy, which forms part of these Terms. In short, an unused eSIM can be refunded within 7 days of purchase; an installed eSIM can't, except where consumer law requires it.

9. Consumer guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or changes those rights, or any rights you have under the consumer laws of the country you live in.

10. Limitation of liability

To the extent permitted by law, and subject to your consumer rights, our total liability for any claim about a plan is limited to the amount you paid for that plan. We're not liable for indirect or consequential loss, such as missed bookings or travel disruption caused by being unable to connect.

11. Privacy

We handle your personal information as described in our Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. The version on this page when you place an order applies to that order.

13. Governing law

These Terms are governed by the laws of the Australian Capital Territory and the Commonwealth of Australia. This doesn't take away any rights you have under the consumer laws of the country you live in.

14. Contact us

Katara Group Pty Ltd, trading as Katara Connect
ABN 16 646 337 313
Level 5, 490 Northbourne Avenue, Dickson ACT 2602, Australia
Email: support@kataraconnect.com